Privacy Policy

Panhandle Pond and Lake Services ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit panhandlepondandlake.com or contact us, how we use it, and the choices you have.

---

Information We Collect

Information You Give Us

When you request an estimate or contact us through our website, we collect the information you enter in the form, such as your name, phone number, email address, county, the service you're interested in, the type of water body, and any details you include in your message. If you call, text, or email us, we receive the information you share in that conversation.

Information Collected Automatically

Like most websites, we use tools that automatically collect limited information about your visit, such as the pages you view, how you arrived at our site, your general location (city or region), your device and browser type, and whether you clicked our phone number or submitted a form. This information is collected through cookies and similar technologies.

Chat Assistant

Our website includes a chat assistant. If you use it, the messages you type are processed by our chat provider so it can respond to your questions. Please don't share sensitive personal information in the chat.

---

How We Use Your Information

• To respond to your questions and estimate requests
• To schedule site visits and provide the services you ask for
• To follow up about your project or service
• To understand how visitors use our website so we can improve it
• To measure how well our advertising works

We do not sell your personal information, and we do not share it with other companies for their own marketing.

---

Service Providers We Use

We rely on a small number of trusted providers to run our website. They process information on our behalf:

• Formspree — delivers the estimate requests you submit through our contact form to our email
• Google Analytics — helps us understand how visitors use our website
• Google Ads — helps us measure whether our ads lead to calls and estimate requests, and may be used to show our ads to people who have visited our site
• Chatbase — powers the chat assistant on our website

Each provider handles information under its own privacy policy. You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites.

---

Your Choices

• Cookies — you can block or delete cookies in your browser settings. The site will still work, though some measurement features won't.
• Google ad personalization — you can manage or turn off personalized Google ads at adssettings.google.com.
• Google Analytics — you can opt out using Google's browser add-on.
• Your information — you can ask us what information we have about you, or ask us to correct or delete it, by contacting us below.

---

How We Protect Your Information

We keep the information you send us only as long as we need it to serve you and run our business, and we take reasonable steps to protect it. No method of sending or storing information online is completely secure, so we can't guarantee absolute security.

Children's Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. When we do, we'll change the effective date at the top of this page.

Contact Us

Questions about this policy or your information? Call us at (850) 819-9798 or reach us through our contact page.